Last Updated: August 20, 2026

This Appointment Cancellation & Refund Policy applies to appointment requests and any online payment or booking facility made available through the Autar Hospital website.

1. Appointment Requests

An appointment request submitted through the Autar Hospital website is not considered confirmed until it has been accepted or confirmed by Autar Hospital or an authorized representative.

The hospital may contact the patient by telephone, SMS, email, WhatsApp, or another available communication method to confirm the appointment.

2. Cancellation by Patient

Patients who are unable to attend a scheduled appointment are requested to inform Autar Hospital as early as reasonably possible.

To cancel an appointment, please contact:

Phone: +91 7991858560
Email: info@autarhospital.com

Please provide your appointment details when contacting the hospital.

3. Rescheduling

Subject to doctor and department availability, patients may request an alternative appointment date or time.

Rescheduling is subject to availability and does not guarantee the same doctor, date, or time.

4. Cancellation by Autar Hospital

Autar Hospital may need to cancel, postpone, or reschedule an appointment because of doctor availability, medical emergencies, operational requirements, technical issues, or other unforeseen circumstances.

Where reasonably possible, the hospital will contact the patient regarding the change and may offer an alternative appointment.

5. Refunds

Where an online payment has been made, any refund will be processed according to the applicable payment terms, hospital policy, and the nature of the service purchased.

Where a refund is approved, it will normally be returned using the original payment method where technically possible.

Applicable payment gateway or transaction charges may be deducted where permitted by applicable law and the payment terms displayed at the time of payment.

6. Missed Appointments

If a patient does not attend a confirmed appointment without prior notice, the appointment may be treated as a missed appointment.

Any refund or rescheduling will be subject to the applicable hospital policy and the nature of the service booked.

7. Services Already Provided

Once a consultation, diagnostic service, procedure, treatment, admission, or other healthcare service has been provided, cancellation or refund eligibility may differ from that applicable to an unused appointment.

Refund requests will be reviewed based on the service provided, payment terms, hospital policy, and applicable law.

8. Emergency Services

Autar Hospital provides 24/7 emergency services.

Emergency treatment is subject to clinical requirements and availability. Cancellation and refund arrangements for emergency care may differ from ordinary outpatient appointment bookings.

9. How to Request a Cancellation or Refund

For cancellation, rescheduling, or refund enquiries, contact:

Autar Hospital

Address: Near Mohan Petrol Pump, Talkatora Road, Talkatora, Lucknow-226004, Uttar Pradesh, India

Phone: +91 7991858560

Email: info@autarhospital.com

Please provide your appointment or payment reference, if available.

10. Changes to This Policy

Autar Hospital may update this Cancellation & Refund Policy when necessary.

The latest version will be published on this page with the revised “Last Updated” date.